FAQ

What are your opening hours?

Monday to Thursday from 10.00 a.m. to 9:00 p.m.

Friday and Saturday from 10.00 a.m. to 10:00 p.m.

Sunday from 10.00 a.m. to 9.00 p.m.

Caution: Health and Safety

Some works (Never Ending Story, Hypercosmo and Aria – The Breath Immersive Experience) are not recommended for those suffering from epilepsy, balance and balance disorders due to strobe lights, images and sounds that may alter sensory sensitivity. However, access to the museum remains at the discretion of the individual. Should special assistance be required, we will make ourselves available to take an alternative route, avoiding installations that might cause problems.

In addition, entry to the POLYHEADRA art installation is forbidden to those with electrical stimulators (pacemakers) due to the presence of magnets.

Finally, we would like to remind you that all our balloons are made of natural rubber, but there may be traces of latex inside the museum.

For further information and clarification please write to hello@balloonmuseum.world

Can tickets be changed or refunded?

Tickets cannot be changed or refunded.

Do you provide a grace period after the reservation window?

We provide a 30 minute grace period after your reservation window.

Where can I buy the tickets?

Tickets can be purchased online or directly at the museum ticket office subject to availability.

Is the exhibition suitable for a 3-year-old child? From what age can children enter unaccompanied?

The exhibition is suitable for all ages and admission is free of charge for children up to the age of three. Children up to 14 years old must be accompanied by an adult.

How long is the Balloon Museum experience?

The Balloon Museum experience is about an hour and a half. It’s an interactive path that takes you through different rooms, in some of which you can stay for a few minutes.

Is Balloon Museum accessible to people with disabilities or mobility disabilities? Are there facilities for these categories?

Balloon Museum is barrier-free and therefore accessible for wheelchair users. If special assistance is needed, we will provide it to ensure a complete and satisfactory experience. For people with a disability certificate with a degree of disability from 33%, subject to verification of the certificate at the entrance, there is a 50% discount directly at the ticket office.

Is it suitable for those suffering from epilepsy?

Some works are not recommended for people with epilepsy due to images that could alter sensory sensitivity, however access to the museum is left to the discretion of the individual. If special assistance is needed, we will provide an alternative route avoiding installations that could cause problems.

Are pets allowed in the museum?

Yes, on a leash of course and if large, muzzled.

Is photography allowed?

Photography is allowed and encouraged! Commercial filming, press interviews, media filming, and all professional video equipment without prior approval and the supervision of a Balloon Museum representative is prohibited. For further information, please contact us at: hello@balloonmuseum.world.

Are pushchairs allowed?

Pushchairs are allowed but we do not provide storage.

What if I lose something in the museum?

If you lose personal items, you can go to our ticket office or click on the following link: 
https://bit.ly/BalloonMuseumLostandFound

How to get there?

You can reach the Balloon Museum by the M-1/ M-10 metro line, C-1/ C-10 trains and buses 139, 31, 39 and 65. 

Is there a parking space?

There is no reserved parking space. The nearest is Aparcamiento de Avenida de Portugal

Is there a cloakroom?

Yes! There is a wardrobe where bags, backpacks, suitcases and outerwear can be left free of charge.

How does the Balloon Museum deal with the issue of sustainability?

Balloon Museum strives to adopt environmentally friendly sustainability policies. Installations are designed by leading international artists from the Pop movement and support recycling and environmentally sustainable energies. Actually, they are created with biodegradable and recyclable materials. All our balloons are made of ‘rubber’, a natural and renewable material. Natural latex is combined with pigments to give a wonderfully colourful and 100% bio-based product. At a time when the world is facing a growing plastic waste problem, it is important to know that our balloons are not plastic.

https://gemar.it/responsibility/our-commitment/

How do you keep Hypercosmo clean?

By means of three special machines that clean and disinfect all balls. The EF-WB01 ball cleaner is an intelligent all-in-one automatic cleaning machine with ball suction, washing, UV disinfection and towel that allows the balls to be used after cleaning without having to wait.

What happens if I have bought a ticket and then I cannot come?

If it is not possible to use the tickets on the selected date, you can enter with the same tickets from Monday to Thursday.

VR

Children under the age of 9 years old are not allowed to use the VR headsets due to health reasons

production

technical partner

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