FAQ

What is Balloon Museum

We are built upon the combination of sharing and celebrating imagination through inflatable and balloon art.

Tickets and timing

Please arrive on time. Note your ticket is only valid for the date and time purchased. We provide a 15 minute grace period after your reservation window.

How long is the Balloon Museum experience?

Balloon Museum ticketed experience is designed to take around an hour to an hour and a half.

Do I need a ticket for my child aged 3 and below?

Kids aged 3 and below do not need a ticket to enter our museum.

Do I need to print my ticket?

No! Tickets can be presented via your mobile device. You must present your ticket on your phone.

Is photography allowed?

Photography is allowed and encouraged! Commercial or product shoots, press interviews, media shoots, and all professional video equipment is prohibited without advance approval and accompaniment from a Balloon Museum representative. Contact hello@balloonmuseum.world for requests.

Are pets allowed in the museum?

Pets are welcome in our events! In the case of large friends, do not hesitate to contact us to clarify the possibility of accessing with them.

Is the Hyper Cosmo pool clean?

Yes! We clean the balls frequently in our own antibacterial shower.

What if I lose something?

Balloon Museum is an interactive experience so please hold onto your belongings as we’re not responsible for any lost items. While we cannot guarantee that lost items will be found immediately we do have a Lost & Found that works hard to locate missing things.Please contact: hello@balloonmuseum.world

Zero-tolerance policy against discrimination, prejudice, bigotry or harmful speech

At Balloon Museum, we believe in a creating safe and all-inclusive environment for everybody to enjoy and we do not tolerate discrimination, prejudice, bigotry, or harmful speech at any time. Any violation of this, and you will be asked to leave.

Is Balloon Museum wheelchair accessible?

Yes! If any special accommodation is needed we are committed to ensuring a positive experience for all guests. Please reach out to hello@balloonmuseum.world for more information.

Is there a minimum age for children to enter on their own?

There is no age minimum. Children up to 14 years old must be accompanied by an adult.