HOURS
The last admission is 1 hour before closing to ensure visitors have enough time to enjoy the full experience.
If you have purchased a ticket for the last time slot (7:00 p.m., 8:00 p.m., 9:00 p.m., or 10:00 p.m.), you must enter within 15 minutes of that time (by 7:15 p.m., 8:15 p.m., 9:15 p.m., or 10:15 p.m.).
PRICES
standard
ADULT (18-65)
39,00 $
YOUNG (13-17)
35,00 $
CHILD (4-12)
29,00 $
peak
ADULT (18-65)
44,00 $
YOUNG (13-17)
40,00 $
CHILD (4-12)
33,00 $
I HAVE A QUESTION
ABOUT MY VISIT
The event takes place at South Side Studios / 2901 Botham Jean Boulevard, Dallas, TX 75215
Metro: From Cedars Station – Bus 013
Metro: From MLK Station, bus 104 – stop Mlk @ Cleveland – S – MB
The exhibition is suitable for all ages, and admission is free for children under four years old. Children up to 14 years old must be accompanied by an adult at all times.
About 1 hour and a half.
Time in the ball pit (Hyperfrequency) is limited and regulated.
Yes, photos are allowed and encouraged!
Prohibited: press interviews, commercial recordings, and use of professional equipment without permission. In the “Quiet Storm” area, laser technology can damage cameras.
It is possible to enter up to 15 minutes after the booked time.
We cannot guarantee immediate entry beyond that limit.
For further needs contact support@universe.com.
Paid parking service available.
Please note that parking is not supervised, and Balloon Museum is not responsible for any damage or theft to vehicles or personal belongings.
TICKETING & PRICES
You can buy tickets online via the following link:
https://dallas.balloonmuseum.world/en/shop/biglietti
You can also buy them directly at the ticket counter if tickets are available for that time.3
Digital payments only – no cash.
Group visits require a minimum of 20 people.
For more information and reservations please contact: dallas@balloonmuseum.world
Tickets are non-refundable.
If you can no longer attend on the booking date, the unused ticket will be valid from Monday to Friday (excluding holidays).
If you purchased a ticket for the last time slot of the day, please arrive on time.
For further needs contact support@universe.com.
The Flex Ticket gives you full freedom: no date or time restrictions.
You can visit the exhibition whenever you prefer and enjoy the experience at your own pace. Perfect if your plans aren’t set yet or if you’re gifting the experience and want to leave the choice open.
For any inquiries related to tickets purchased through Universe, please contact the Universe support team directly at support@universe.com.
You can reach out to Universe if:
• You can no longer attend on your selected date or time
• You have not received your tickets after purchase (please be sure to check your spam or junk folder first)
• You were charged more than once
• You accidentally purchased the wrong ticket type
The Universe support team is the main point of contact for all issues related to ticket orders, purchases, and ticket management.
MUSEUM SERVICES &
REGULATIONS
Some installations may not be suitable for people with epilepsy, balance disorders, or sensory sensitivities due to strobe lights, images, and sounds.
However, the visit to the museum is at the discretion of each person. If necessary, it is possible to choose an alternative route to avoid installations that may cause problems.
The balloons are made of liquid rubber latex. If you are allergic to latex, please inform our staff. Ear protection available at the ticket office.
Special assistance available upon request.
For further information: dallas@balloonmuseum.world
Yes, the Balloon Museum is accessible to people with disabilities or mobility problems. There are special facilities. Tickets for people with disabilities are divided into Adult with Disability and Texas Resident with Disability. Admission for U18s with disabilities is free.
Email us for more information and any other needs.
Please indicate “ADA” in the subject line:
dallas@balloonmuseum.world
Strollers and wheelchairs are permitted inside the exhibition.
However, strollers must be left in the designated area near the entrance.
Balloon Museum is not responsible for any personal items left inside strollers or for damage to strollers themselves.
A wheelchair is available free of charge upon request at the ticket office.
Yes, a paid cloakroom is available.
Yes, Balloon Museum is pet-friendly and gladly welcomes our small four-legged friends! However, some rules must be respected: dogs must always be kept on a leash and, if medium or large-sized, wear a muzzle. It is absolutely forbidden to bring animals into the ball pit.
Remember that Balloon Museum is an interactive museum and may be a stressful environment for your dog. Strobe lights, sounds, vibrations, and balloons that may burst are elements present during the experience. Make sure that your four-legged friend can feel comfortable in this context before bringing them with you.
Contact the ticket office.
Fill out the form:
https://forms.gle/zbwRwAvCGByxFvyZ9
The management is not responsible for lost items, especially in the ball pit.
It is not possible to eat and drink during the exhibition tour. However, at the end of the visit, there is a cafeteria where you can buy food and drinks.
Using three special machines that clean and disinfect all the balls. The EF-WB01 is an intelligent all-in-one machine that automatically vacuums, washes, disinfects with UV light, and dries the balls. This allows the balls to be reused immediately, without waiting.
The Balloon Museum strives for an environmentally friendly sustainability policy. The installations are designed by leading international artists from the Pop movement and support both recycling and sustainable energy. They are made from biodegradable and recyclable materials. All our balloons are made of rubber, a natural and renewable material. Natural latex is combined with pigments, resulting in a beautifully colorful and 100% organic product. The plastic waste pile isn’t shrinking, which is why it is important to know that our balloons are not made of plastic.
https://gemar.it/responsibility/our-commitment/
Balloon Museum is an interactive experience, but all artworks must be treated with care and respect.
Specific rules for each room are clearly displayed at the entrance of every installation.
Please note that not all artworks can be touched — some are meant to be admired only, inviting you to observe, feel, and let your thoughts travel freely.
Any act of vandalism, damage, or behavior that endangers the safety of the artworks or other guests will result in immediate removal from the premises.
Packs and discounts
Monday – Friday
Reduced Over 65 – Military – Florida resident – Adult with disability who is not a Florida resident • $36,00
Resident with Disability • $32,00
Family 1 Adult + 2 Children • $96,00
Family 2 Adults + 1 Child • $102,00
Family 2 Adults + 2 Children • $132,00
Family 2 Adults + 3 Children • $160,00
Flex Ticket • $58,00
Saturday, Sunday & Public Holidays:
Reduced Over 65 – Military – Florida resident – Adult with disability who is not a Florida resident • $44,00
Resident with Disability • $39,00
Family 1 Adult + 2 Children • $114,00
Family 2 Adults + 1 Child • $126,00
Family 2 Adults + 2 Children • $162,00
Family 2 Adults + 3 Children • $195,00
Flex Ticket • $58,00
Free entry: Children 0-3, disabled persons under 17, journalists, VIP, guests, press
Packs and discounts
Monday – Friday
Family (1 Adult + 2 Children) • 49,50 €
Family (2 Adults + 1 Child) • 55,50 €
Family (2 Adults + 2 Children) • 70,00 €
Family (2 Adults + 3 Children) • 82,50 €
Over 65, Disabled Person • 20,00 €
Flex Ticket Adult • 32,00 €
Flex Ticket Kids • 25,00 €
Saturday, Sunday & Public Holidays:
Family (1 Adult + 2 Children) • 64,50 €
Family (2 Adults + 1 Child) • 67,50 €
Family (2 Adults + 2 Children) • 86,00 €
Family (2 Adults + 3 Children) • 107,50 €
Over 65, Disabled Person • 25,00 €
Flex Ticket Adult • 32,00 €
Flex Ticket Kids • 25,00 €
Admission is free for children under 4 and for minors with disabilities (see the FAQ for conditions). No reservation is required to enter.
For further details, please ask directly at the counter.
Packs and discounts
Saturday, Sunday, and Holidays:
Over 65, Military, Texas Resident, Adult with a Disability • 40$
Texas Resident with a Disability • 33 $
Family Pack 1 Adult, 2 Children (total price for the group) • 99$
Family Pack 2 Adults, 1 Child (total price for the group) • 110$
Family Pack 2 Adults, 2 Children (total price for the group) • 138$
Family Pack 2 Adults, 3 Children (total price for the group) • 170$
Flex Ticket • 51$
From Monday to Friday
Over 65, Military, Texas Resident, Adult with a Disability • 35$
Texas Resident with a Disability • 29 $
Family Pack 1 Adult, 2 Children (total price for the group) • 87$
Family Pack 2 Adults, 1 Child (total price for the group) • 96$
Family Pack 2 Adults, 2 Children (total price for the group) • 122$
Family Pack 2 Adults, 3 Children (total price for the group) • 150$
Flex Ticket • 51$
Free admission for children under 4 years old and minors with disabilities (no reservation needed).
Holidays and other opening hours
Thanksgiving (November 27, 2025): 11:00 AM – 9:00 PM (last entry 7:00 PM)
Christmas Holidays (December 22–23, 2025): 11:00 AM – 9:00 PM (last entry 7:00 PM)
Christmas Eve (December 24, 2025): 11:00 AM – 7:00 PM (last entry 5:00 PM)
Christmas Day (December 25, 2025): 1:00 PM – 8:00 PM (last entry 6:00 PM)
Boxing Day (December 26, 2025): 11:00 AM – 9:00 PM (last entry 7:00 PM)
New Year’s Eve (December 31, 2025): 11:00 AM – 7:00 PM (last entry 5:00 PM)
New Year’s Day (January 1, 2026): 11:00 AM – 9:00 PM (last entry 7:00 PM)
Spring Break (March 23–27, 2026): 11:00 AM – 8:00 PM (last entry 6:00 PM)
Easter Sunday (April 5, 2026): 10:00 AM – 9:00 PM (last entry 7:00 PM)
Packs and discounts
Monday to Friday
Family Pack 1+2 CHILDREN(4-12) • 84,00 $
Family Pack 2+1 CHILD(4-12) • 93,00 $
Family Pack 2+2 CHILDREN(4-12) • 116,00 $
Family Pack 2+3 CHILDREN(4-12) • 135,00 $
Resident | Adult with disability | Over 65 | Military • 34,00 $
Resident with disability • 28,00 $
Flex Ticket • 54$
Saturday, Sunday and Holidays
Family Pack 1+2 CHILDREN(4-12) • 108,00 $
Family Pack 2+1 CHILD(4-12) • 117,00 $
Family Pack 2+2 CHILDREN(4-12) • 152,00 $
Family Pack 2+3 CHILDREN(4-12) • 185,00 $
Resident | Adult with disability | Over 65 | Military • 43,00 $
Resident with disability • 37,00 $
Flex Ticket • 54$
Children under 4 and U17 with disabilities do not pay admission and do not require reservations
Informations and other opening hours
The ticket counter closes one hour before closing time.
Please note that times may change for holidays and spring break.
Packs and discounts
Monday – Friday
Family (1 Adult + 2 Children) • 43,50 €
Family (2 Adults + 1 Child) • 49,50 €
Family (2 Adults + 2 Children) • 62,00 €
Family (2 Adults + 3 Children) • 72,50 €
Over 65, Companion of a Disabled Person • 18.50 €
Saturday, Sunday & Holidays
Family (1 Adult + 2 Children) • 61,50 €
Family (2 Adults + 1 Child) • 64,50 €
Family (2 Adults + 2 Children) • 84,00 €
Family (2 Adults + 3 Children) • 97,50 €
Over 65, Companion of a Disabled Person • 24,50 €
Admission is free for children under 4 and for people with disabilities (see the FAQ for conditions). No reservation is required to enter.
Residents of Sesto San Giovanni can access a reduced rate, available only at the ticket office.
For further details, please ask directly at the counter.
Packs and discounts
From Monday to Friday(1:45PM)
Family Pack 2+1CHILD (4-12) • 93,00 $
Family Pack 2+2 CHILD (4-12) • 124,00 $
Family Pack 2+3 CHILD (4-12) • 155,00 $
Texas Resident with a Disability • 29,00 $
Over 65, Military, Texas Resident, Adult with a Disability • 36,00 $
Friday from 2:00PM, Saturday, Sunday and Holidays
Family Pack 2+1CHILD (4-12) • 105,00 $
Family Pack 2+2 CHILD (4-12) • 142,00 $
Family Pack 2+3 CHILD (4-12) • 175,00 $
Texas Resident with a Disability • 33,00 $
Over 65, Military, Texas Resident, Adult with a Disability • 41,00 $
*Children under 4 and children under 18 with disabilities do not pay admission and do not require reservation
Holidays and other opening hours
Veteran’s day – November 11th 2024
11 AM – 7 p.m. (last entry 6 p.m.)
Thanksgiving Break – from 25th to 28th November 2024
11 AM – 7 PM (last entry 6 PM)
Christmas Holidays:
• December 23rd 2024
11 a.m. – 7 p.m. (last entry 6 p.m.)
• December 24th 2024
11 a.m. – 6 p.m. (last entry 5 p.m.)
• December 25th 2024
1 p.m. – 7 p.m. (last entry 6 p.m.)
• December 26th 2024
11 a.m. – 7 p.m. (last entry 6 p.m.)
• December 27th 2024
11 a.m. – 9 p.m. (last entry 8 p.m.)
• December 28th 2024
10 a.m – 9 p.m. (last entry 8 p.m.)
• December 29th 2024
10 a.m. – 8 p.m. (last entry 7 p.m.)
• December 30th 2024
11 a.m. – 7 p.m. (last entry 6 p.m.)
• December 31st 2024
11 a.m. – 6 p.m. (last entry 5 p.m.)
• January 1st & 2nd 2025
11 a.m. – 7 p.m. (last entry 6 p.m.)
• January 3rd 2025
11 a.m. – 9 p.m. (last entry 8 p.m.)
• Martin Luther King Day – January 20th 2025
11 a.m. – 7 p.m. (last entry 6 p.m.)
• President’s Day – February 17th 2025
11 a.m. – 7 p.m. (last entry 6 p.m.)
Packs and discounts
From Monday to Friday (1:45PM)
Family Pack 2+1 CHILD(4-12) • 102,00 $
Family Pack 2+2 CHILD(4-12) • 128,00 $
Family Pack 2+3 CHILD(4-12) • 150,00 $
Senior (+65) | Military | California Resident | Adult Disability • 37,00 $
Adult Disability California Resident 31,00 $
Friday from 2:00PM, Saturday, Sunday and Holidays
Family Pack 2+1 CHILD (4-12) • 129,00 $
Family Pack 2+2 CHILD (4-12) • 164,00 $
Family Pack 2+3 CHILD (4-12) • 200,00 $
Senior (+65) | Military | California Resident | Adult Disability • 47,00 $
Adult Disability California Resident • 41,00 $
Children under 4 and U17 with disabilities do not pay admission and do not require reservations
Packs and discounts
From Monday to Friday
Texas Resident with a Disability • 29$
Over 65, Military, Texas Resident, Adult with a Disability • 35$
Family 1 Adult + 2 Children (4–12) • $87$
Family 2 Adults + 1 Child (4–12) • $96$
Family 2 Adults + 2 Children (4–12) • 122$
Family 3 Adults + 3 Children (4–12) • 150$
Saturday, Sunday and Holidays:
Texas Resident with a Disability • 33$
Over 65, Military, Texas Resident, Adult with a Disability • 40$
Family 1 Adult + 2 Children (4–12) • 99$
Family 2 Adults + 1 Child (4–12) • 110$
Family 2 Adults + 2 Children (4–12) • 138$
Family 3 Adults + 3 Children (4–12) • 170$
Free admission: 0-3 y.o; minors with disabilities
Special Hours
Holidays
10 a.m. – 9.30 p.m. (last entry at 8 p.m.)
